The End of the Month

I can't quite believe that I have managed to stick this out until the end, especially with how hard I have found it to write in the last week. 30 blogs in 30 days! When I started this almost a month ago, first of all I didn't know what I was going to write. Secondly, I didn't know if anybody was going to read what I had to write. Finally, was the stuff I have wrote going to be any good? I must admit, I was quite scared to take up a challenge like this, It is nothing compared to some of my other fellow bloggers who have took the challenge to write a blog a day and a 50,000 word novel all in the month of November or even those who have wrote a novel this month. Maybe I will save that for next year. I have always enjoyed writing, and know I always will enjoy writing. I have liked the response to some of my blogs, obviously every writer enjoys the praise or to be told somebody likes what you are doing, me included. I appreciate the criticism of some of the things I have wrote and the disagreements about my opinions on certain things. Some days it wasn't easy to sit down and just write about something for this blog, especially the days I had a particularly stressful or busy day at work. Other days I would surprise myself with what I managed to write.

The most surprising blog for me has to be the poem I wrote while suffering a massive hangover a few weeks ago Last Night. It nearly wasn't a poem at all and would have been me just whinging about being hungover if I hadn't fallen back asleep before deciding to write. I really enjoyed writing that poem as well because it is a story within the poem I wrote. I look back and read it and it makes me smile. I like using emotion to write because the process is so much easier for me, the words just flow and I don't have to try particularly hard when I write like that. Although I don't know quite how to react when somebody tells me I have made them cry, I just want to give them a big hug. There have been things I have nearly wrote and moment has slipped away because I have been busy or at work etc. On the other hand, I have wanted to write about things that I know would receive much criticism. But I have dared not dent my ego to that extent, well not yet anyway. I have just flirted a little bit with some of these topics I want to discuss hidden in amongst my other blog posts from this month. People who know me well have noticed and warned me off but recently I saw on a friends facebook the words of Eleanor Roosevelt. "Do what you feel in your heart is right - for you will be criticised anyway. You'll be damned if you do and damned if you don't". With those word echoing in my mind, I will hopefully show the courage to write about things I know I will get criticised for.

I have been surprised by the people who have mentioned that they read my blog to me and I wouldn't have expected it from some of them. I know others just sit silently reading what I post with no mention that they have popped by, but I really am thankful that you have been reading because it has spurred me on to keep writing. When I thought about writing this last blog of the month, I wanted to end with a witty quote or some wise words of wisdom. But nothing seems more adequate than one message of support I received that really made me feel humbled. It is from a friend I had lost touch with and not spoken to for a while.

You will soon meet the person you admire

Tonight me and my housemate ordered Chinese, which we tend to do far more than we actually should. But one thing we don't normally do is order a fortune cookie each as well. I have had fortune cookies before (who hasn't?) and I normally like the quotes you get inside. Tonight I don't really know what I was expecting but was a little taken aback by "You will soon meet the person you admire". Talk about being vague ancient chinese wisdom! However, I did let my mind ponder this notion that I would indeed meet the person I admire. But there is just a bit of a problem, I didn't instantly think of anyone. This is because I have already met lots of people in my life who I admire for different reasons. Especially my family, I admire my mum for having to put up with me for the past 26 years. I haven't really lived at home for the last 10 of those but I can't deal with myself most of the times so for her to deal with me deserves respect. Her and my Dad managed to bring four of us up to be pretty decent so I admire her for that. I admire my sister for all her hard work in her career and finally getting a job as a specialist mortgage advisor. I admire my youngest brother for following in my footsteps and joining the army. I admire my other brother Jason for giving me the cutest and sweetest niece and nephew anybody could wish for. Finally I had huge admiration for my dad, he took me on has his own and did his best with my mum to provide for us all as a family. I admire the way he battled through cancer the first time he got it and constantly kept getting back up everytime he was down. I admire the way he kept on fighting right until the end. I've already met the person I admire the most, it was my dad.

(Good) Customer Service

Yesterday, I let Colin talk of his experiences with bad customer service and if you haven't read his blog yet, you can do so here (Lack of) Customer Service. So I thought today I would chat about good customer service. Which is something I am very passionate about. Before I start, I just want to say that I agree with everything he is saying in his blog about how large companies often forget the very basics. It is no secret that I work for a large multi national company with the biggest DIY market share in the UK and much of Europe. Now people will argue that we have forgot the little guy and customer service is not important. In fact a quick look at the B&Q twitter feed will tell you that all we seem to do is dealing with problems or giving bad service across our stores. As consumers, we expect good service all of the time and rightly so. But I often feel that we don't shout enough about good service as individuals enough. If somebody is really nice to us in a shop or a store, we might tell one or 2 of our friends but rarely write a letter or take to twitter to tell the company.

I have recently started on the showrooms department in my store and this is an area that as a customer you would expect the best kind of service, especially if you are spending 5 or 6 thousand pound on a kitchen. I don't work in a  massive store so naturally we don't have all the stock of everything we sell and a lot of items have to come from our suppliers or from our large fulfilment centre. So my job often involves negotiating earlier delivery times for bits of customers kitchens. Naturally at this time of year they want it before Christmas, but with a few things we haven't had enough stock etc. In one case, my colleague drove around the whole of the region picking up bits of stock for various customers so we could get it to them in time because the supplier or fulfilment centre had not got them to our store on time for delivery. There is another colleague who works tirelessly in her office all day often correcting everyone elses mistakes so nothing does go wrong with a customer's order then she will coach that person on what to do right next time. Her job role tells her to escalate it to a manager, but then it wouldn't get done in time anyway and there would be far more issues. Me, well it has just gone 6 o'clock and I "finished" work an hour ago after not even getting chance to have a lunch break properly because I was that busy. Also, I have just got off my mobile phone to a customer and a colleague in store so they could arrange another delivery for the customers order.

I think what frustrates me personally is that from the outside it seems very easy to criticise big companies but from the other side I know there are individuals like myself and many other of my colleagues who do their utmost every single day to give the best customer service every day. I am not saying there are not people who could not care a less because there are people like that in every organisation unfortunately. Or even that  we don't get things wrong because we are only human at the end of the day. But to me and many people in similar roles such as mine the little guy is still important because that little guy is me, its you, its our brothers, sisters, mothers, fathers. it is all of us.

   

Remembrance Day- Everlasting....

So I have just finished a bit of a hectic day at work, the store wasn't too busy but I seemed quite busy myself. Throughout today I have been thinking about what I could write for day 9 of the National Blogging Month challenge. Yesterday I managed to write a poem and today, well today I have been quite frankly stuck for ideas. Well until about 5 minutes ago so I thought I better write something now before my sudden burst of motivation goes. It sort of carries on from the theme of poetry I started yesterday and as it is Remembrance Sunday tomorrow it is kind of topical. A little background the poem is called Everlasting by Cindy Zhao who was amazingly only 14 when she wrote this and it won the Royal British Legion's War

Poetry Competition. I think you will agree how the style is simple yet effective and just sort of dances along. 

Everlasting...

His Version

The long, dark sky looms up ahead

As 2000 soldiers are not properly fed.

We fight and we hurt, to save others lives

But we go down like a bullet, there’s evil in knives

Blood pours out quickly across the sand

There’s nobody there to give a helping hand

We moan through the pain and we cry and we cry

And we say our prayers until we die

Trumpets ring true when the leaders arrive

We all stand up straight, we need to survive

My men surround me, all full of hope

But thinking back now, how would we have coped?

We hear news of survivors in our troupe

But it’s just a rumour going round a loop

We dress in black and mourn for the best

Even though it’s the one we all detest

Flashbacks appear when Christmas comes

And everyone is huddled together, we weigh tonnes

Tears drip down men’s cheeks, we weren’t born to cry

But sometimes it just ends up falling out of my eye

We say bye to loved ones as our happiness fades

We realise it was just a charade

And off once again to fight for rights

To fight for life in the starry nights.

Her Version

Huddled by myself, besides the warm fire

Makes my aching heart fill with desire

To see the man I truly love

As sweet as summer, as pure as a dove

His pictures sit on windowsills

Grinning, Laughing, giving me chills

As I can’t bear to think anymore

For he may be lost in the dreadful war

My heart doesn’t stop pounding, never skips a beat

I look out of the window, the bluebirds tweet

They sing their song, so happy inside

But I feel okay, I’m full of pride

Watching the TV screen with wide, open eyes

To see what’s really beyond the bright blue sky

As my best friend fights to save people’s lives

I just hope that he survives

A tear drips slowly from my eye

If he doesn’t come back I’m going to die

A newsflash breaks across the screen

It’s making a huge scene

The reporter says the war has ended

I scream and shout, it is intended

My wish, my dream, my hopes have come true

And someday they will for you…

My Version

She was waiting anxiously for him to arrive

But unfortunately he didn’t survive

The world had ended, their lives apart

But their souls forever connected, joined with their heart.

When I first heard this poem it was recited on Remembrance in Sheffield a few years ago, I haven't really read the poem that much since my second year when I used it for part of an Emotional Intelligence module. I was in a very sad and sombre state when I first heard this poem. Remembering people who have made the ultimate sacrifice for their country is one thing but when you are there and it is the faces of some of your friends, their laugh, their voice, their smell that is the worst feeling in the world. It is sadness, guilt, despair all mixed in together. As I heard this poem I could really relate to the man in it, I was taken into the poem and that man was me. Although a feeling of depressiveness often occurs when I read this, the poem also gives me a sense of pride, of joy, of hope that there is something better out there. 

        

Are you a dictator or a leader?

What have Benito Mussolini, Adolf Hitler and Saddam Hussein all got in common? They are all famous dictators I hear you say. Well yes, but the point I want to make is that they all led by using fear. If you were different or spoke out against these people you were duly dealt with. Now unfortunately, there are some world leaders still in place across the world with these sort of ideals but I will save my opinion on them for a different day.

What I am struck by is how similar some peoples management style is in various companies to those leadership styles of Hitler, Mussolini and Hussein. I have friends, and work colleagues who have worked in a variety of jobs. the fact that this type of style still happens in workplaces is shocking. I know of one retail company where a manager would "take you outside" if you had a problem and fights were a regular occurrence. Many more where the words "sack that person or you lose your job" are used far too often. They lead by using fear to oppress their workforce into doing a good job but have no respect from their staff. It is still the case that in many organisations that these people in authority have been at a company for years. Their managers previously have been nasty, on a huge power trip and a little bit lazy so they chose to lead like that but are maybe a little nicer. Well that is where the system is flawed, if you want to get the best out of any staff under your control it is about respect and treating them as your equals. That way people will want to come to work every day and do their best for you and in turn your performance as a manager will also improve because you are getting the best out of staff.

In life I think the best managers I have worked for have been those who lead by example. But it seems in some circles this is frowned upon by other managers. Now, what would you prefer? A person who gets stuck in and helps you with your job etc and does their management stuff as well or somebody who just seems to be sat in an office or standing around telling you what to do, when half the time they could've done something themselves quicker. It is a respect thing too, If you see somebody in charge of you etc working their arse off to make a difference than you will respect them a lot more than if it is you and your colleagues running around while they shout out the orders.

I am inherently English and very proud to be so but the best portrayal of leadership I have seen was Mel Gibson playing William Wallace in Braveheart.

 "They may take our lives, but they'll never take our freedom!"      

National Blog posting month

Admittedly I am a little late to the party but thats the cool thing to do right? If I am being honest I didn't even know this existed until I read about it in a friends blog Textbooks and Cliches. Seriously check her out, shes cool and aiming for a whole novel this month. Although I would love to try and do that one day, for now I am just aiming for a blog a day. I am fairly new to blogging so thought it would be a good way to just get into the habit of writing on a more consistent basis than I have in the past. It is not that I haven't had a fleeting thought for a blog post, a lot of it was just having the motivation to sit down and write something without others thinking it was stupid and pointless. I posted 6 times last month and had lots more ideas to write about so I know this everyday blog will be much more of a challenge. I aim to write the full 30 posts even though I am starting 5 days late. There is lots of tips and helpful hints from the blogging community on the NaBloPoMo website to hopefully see me through to the end. The good thing about blogging is that the topics can be as varied as you want. You only have to check out my other posts to see that :). 

All the best people arrive to the party late so why don't you get involved. You can sign up here NaBloPoMo Blogroll and don't worry if you don't already have a blogging site set up Wordpress  makes things really easy for you or if you already have a gmail account Blogger is useful and easy to use. What are you waiting for? Dive in and get blogging :).